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All DirectCanada.com Reviews |
 (Based on 119 reviews)
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Total of 119 reviews
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Very Bad Experience
Nov 10, 2009,
by baxbunny
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DirectCanada has really dissapointed me. First I will start with the Facts:
I ordered a high demand video card on a Monday afternoon at around 3PM PST. The site had said in stock and would ship in 1-2 business days.
I told my friend about this and he also wanted this video card, so he ordered one around 7PM PST the same day. 4 hours after I did.
During the “processing time” I see that my order got delayed a little in the “checking availability” in the order tracking checklist. It was stuck there until Tuesday afternoon when it finally cleared and later that Tuesday, all the payments went through and my order was now one checkmark from being “shipped” The tracking information said that my item was fully processed and the shipment was in their warehouse 01, and shipping pending.
Wednesday comes along; nothing is changing on my tracking info. Usually the pending would change into a tracking number from Purolator or something. Nothing. I call up my friend and he said his was shipped to him and he had it in his hands that Wednesday afternoon. That confusing, we both live in the same city, both ordered it on the same day, yet mine never came in the mail. So I give it one more day thinking “maybe Purolator couldn’t get to my house and the shipping info wasn’t available for my order and not updated on the website”
This was not the case. Nothing came the next day. I email direct Canada from their support link on the website telling them of my concern and ETA of my shipment.
They respond with an email saying that the item I ordered was in high demand and sold out the day I ordered it and I will not be getting this video card for a while. Still confusing because how did my friend get it and I did not. My order was clearly made first, and the order numbers were 40 off, mine being 40 less.
It is Friday now, I’m emailing them to tell them to either cancel my order unless I can have my video card in on the weekend or on Monday. They email me Monday and say they cannot do that (obviously since I don’t have my video card) and they can “cancel my order at any time” and the reason why I didn’t get my item and my friend did was because my credit card had some delay. My credit card has been fine with all my online purchases, and if you remember when I was talking about the order tracking, the delay seemed to be on the “product availability” spot, and not my credit card payment. Anyways, I reply with a “please cancel my order then”. I get no response, and my Visa bill now has the amount charged on it dating last Tuesday.
I wait another day, still no response, so I email them again to cancel my order and to credit my visa. Still no response.
I don’t know if this is just an unlucky experience but I’ve never dealt with an online company which charges your credit card before the item is confirmed and in the shipping bay waiting to be shipped. I am especially pissed now because I hadn’t ordered the same video card from other online e-tailers because I had trusted DirectCanada with my order and now all the other e-tailers are sold out as well. Now I have no video card, my computer tower is sitting waiting for one that I’ve finally been able to get, shipping to my door hopefully today.
I would not recommend Direct Canada to anyone. They may have low prices, but just use their prices to Price Match with another company or something, stay away!!
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Good prices, fast shipping
Oct 20, 2009,
by laika99
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Good prices, good selection, fast low cost shipping. Ordered a few times from this store, went well every time. Also check out Infonec, BestDirect, Dytronix, NCIX, CanadaComputer, XpressCanada for computer items. All are good, and offer good prices ... compare !
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SLOW SLOW SLOW
Sep 22, 2009,
by newsound
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Beware of their hype about fast shipping. It ain't so.
I ordered the printer 11 days ago . . . it still hasn't left Vancouver!
I ordered a printer and they immediately charged my credit card and then . . . . nothing. Tried to call . . . . no answer. Emailed and got a reply after 2 days saying "I don't know why it hasn't shipped."
IF YOU NEED SOMETHING FAST . . . DON'T USE DIRECT CANADA!
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A-1 Service From The Word Go!
Sep 3, 2009,
by JeffDoc
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I recently tried DirectCanada.com for the first time. I was given their website by a friend who has used them on many occasions and he told me to give them a try as they were fantastic to deal with. That was a serious understatement!
Prices: The prices at DirectCanada.com were second to none. I was amazed at how inexpensive their products are. I have been shopping at other electronic websites for years but after seeing the prices at DirectCanada.com I have a new home for my computer and electronics purchases! 5-Stars on their pricing!
Shipping: The shipping from DirectCanada.com was SUPER FAST! I live in Prince Edward Island and they had it shipped from the West Coast of Canada in BC all the way across the country to my door in Prince Edward Island in TWO DAYS! Now I know this is not always going to be an option depending on the time of day the order is placed and the availability but I needed the item I purchased right away...and DirectCanada.com MADE IT HAPPEN! Their shipping is lightning fast and they get the item in your hands as fast as is humanly possible! 5-Stars on their shipping!
Customer Service: Here is where DirectCanada.com REALLY SHINES! I called DirectCanada.com because I had a shipping question as well as some questions on several brands of the same item. I was lucky enough to speak with a gentleman named Brad. Brad was EXTREMELY knowledgeable about all of the products I inquired about. He was not rushing me as do the other companies when you call them. Brad is located in Canada at the company itself and he speaks ENGLISH! This may not seem like much but when I call the other companies and I get someone at a call center in India who can barely speak English and who has NO knowledge of the products they are selling, this is a HUGE plus for DirectCanada.com! Call the company...speak to someone who works AT the company and who speaks English and is knowledgeable about the products his company sells..and HE CARES! This gentleman took his time and gave me all the information I needed and made sure the item was shipped out and in my hands in two days. Now THAT is Customer Service that is at the absolute highest level! Thank You, Brad and thank you DirectCanada.com! 5-HUGE STARS for Customer Service!
From beginning to end, my experience with DirectCanada.com was beyond positive and I will be dealing with ONLY them from now on. The White-Glove treatment I received was absolutely refreshing for a change. The item I purchased was only a small-ticket item..so if they go out of their way for a small order, I can't imagine what they'd do if it was something huge!
I HIGHLY recommend DirectCanada.com for all of your computer and electronics needs. They are light-years ahead of the competition and if my first experience with them is any indication, they'll stay ahead for many years to come!
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Fast and efficient service
Jul 29, 2009,
by mrsjigger
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I just ordered from Direct Canada for the 3rd time and was more than happy each time. Low prices and super fast shipping with all my orders in 1-2 days. They're now my 1st stop for anything electronic online.
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Great prices
Jul 17, 2009,
by bjbing
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Found Ram cheaper here than anywhere else, and the shipping was ridiculously fast. Overall a great experience and I'll surely be back.
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Worst website store on the internet.
Jun 11, 2009,
by Interpolation
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3 orders and 3 shipments with missing items.
Sadly these gentlemen pull shipping delay scams to deny you items. When you contact about a missing item they just mail you your invoice. You will have to contact the BBB to complete your order. Which I have done twice. The first time they offered free shipping on my next order for ruining my first. What a mistake trusting them again with a large order. Had to file a second complaint after receiving my invoice again and not my part. Obviously implying I was lying about not getting the item. Which would be understandable if they didnt pull this same trick 3 times on me. Ive only ever had to file a grievance to the BBB 2 times in 28 years doing all sorts of business online and off. Both against this company..
Caveat emptor. And be sure to file your complaint after they steal from you or you will never be provided restitution.
http://www.ccbbb.ca/about_overview.cfm
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all good
Apr 10, 2009,
by Barry N
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overall good experience and would recommend to my friends and family.
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Insane fast shipping
Apr 9, 2009,
by mcdowellster
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I ordered yesterday at 1:00pm and it came this morning at 8:00am!
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Good Job
Mar 26, 2009,
by Pavel H
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Very prompt delivery, good quality, good price.
Thanks.
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