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All Newegg.ca Reviews |
 (Based on 20 reviews)
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Total of 20 reviews
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Usefulness
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Excellent site, great shipping.
Oct 22, 2009,
by olsdyeguy
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I ordered a few HDMI, VGA, USB, AUX cables for my home and found that the prices were great. I was initially put off by the $11 shipping charge but that was a fixed rate I paid for the 5 cables I ordered, with the great prices and purchasing of several items the $11 is not that bad.
One items came from California and 4 from New Jersey. Took 5 days to get to Montreal There was no mention on the website about havng to pay any duties so I was worried I would be billed for them upon arrival BUT there were NO DUTY fees to pay! (My order came to about $45).
I had some minor trouble with the website requiring me to login multiple times when I went in and out of "my Cart".
Don't heasitate to order from them, I had a very good experience.
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No issues
Oct 20, 2009,
by laika99
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Good prices on some items, good selection, Many, many item reviews (also check ou their US website for more reviews). My item shipped from US, so it was more costly and took longer than from a Canadian merchant. Also check out Infonec, BestDirect, Dytronix, CanadaComputer, DirectCanada, XpressCanada for computer items. All are good, and offer good prices ... compare !
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Mr
Sep 29, 2009,
by turbo_sr
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I ordered a HDD from New Egg because the price was good. But when it comes to shipping New Egg is a joke. 10.50 for shipping plus there handling of 12.93 is just too much. My hard drive still has not arrived and it has been 11 days today. This is not acceptable. I will never be ordering from NewEgg.ca again
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Great Experience
Aug 27, 2009,
by shooto_ed
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Ordered the Vado HD on a Tues afternoon and received it Ground Shipping in 2 days from US to Can!!! Free shipping with tracking. Package was in great shape. 5 Stars.
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Have nothing bad to say.
Jul 12, 2009,
by f1ipmode
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I ordered the HTS-LX 70 Elite Pioneer surround sound system when they had it on sale for 450$ and honestly when I read all the negative reviews about Newegg customer service I was a bit worried.
I must say that I received the item in perfect condition and am very happy with the quick service I received from Newegg.ca
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Extremely Disappointed
Jun 30, 2009,
by outgrabe
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Update - The day after submitting this review, a representative from NewEgg contacted me and very easily dealt with the issue.
He suggested that I go out and purchase the missing cord and NewEgg would provide a full credit. Alex (the individual who helped) was very friendly.
NewEgg has won back my business.
*****
I have ordered from NewEgg a number of times, with no issues. However, the true test of an online retailer is how they react when a problem arises. NewEgg failed.
Before I outline the bad, I should point out the good - they responded to my complaint very quickly. However, it was the content of their responses that were upsetting.
I ordered a new monitor from NewEgg. It arrived quickly and when promised. I don't know if it is working order (see below).
Once i removed it from its packaging, it became apparent that the promised, and extremely important, power cord was missing.
As a result, I can't even test out the monitor. It is, at the moment, useless.
After notifying NewEgg, they promptly responded, but without any satisfactory solution.
After the initial response, I was passed on to another department. After initially claiming they had no record of any order by me in the last six months, they have made a vague promise to try and find a cord for me. However, there preferred solution is that I call the manufacturer. Long distance. At my expense.
Still no power for my monitor. Still no solution. Simple problem, but no simple solution.
Unfortunately, I don't believe I will be ordering from NewEgg any longer. Dealing with problems is difficult and futile.
Vendor Response:
Dear outgrabe,
Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter.
Sincerely,
Newegg Support
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AZiO AWU254
Jun 8, 2009,
by mok86
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Bought from newegg last week, shipped very quick! best price that was out there, i love their shellshocker deals!
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Great shipping and good prices
Mar 13, 2009,
by sinan_s
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My very first order went without a hitch. Packaging of the hard drive I bought was almost exceptional with bubble wrapping and styrofoam peanuts. Considering that the product was shipped from the US, the total time between placing the order and having it delivered was reasonable.
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Great Service, Awesome Selection, Pretty Good Prices
Feb 5, 2009,
by Scooder
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I've made almost 15 orders with NewEgg.ca now. They have great selection and you never really have to worry about something being out of stock. Chat support has worked out great, I've used it a few times, responses are immediate and I've never had to wait. Shipping times have been around 3-4 days for most products (which usually ship from their New Jersey warehouse), and about a week sometimes (from their L.A. warehouse). Most of the items I've ordered come from the New Jersey warehouse and end up getting to me quicker than most Canadian owned sites.
The only time I won't use this site is because of a few things:
1) If a Canadian operated site has it much cheaper, I also likely won't have to pay PST from them. NewEgg can't compete with that, they charge full tax no matter of what province.
2) Shipping for heavy items is expensive. UPS is the only option for larger items, and while you don't have to worry about Brokerage fee's (they have them included in the shipping fee already), shipping will still hurt on things like cases or monitors.
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